Refund Policy

Video packs are one-time payments. There is no subscription or automatic renewal. Unused videos never expire. Each submitted generation reserves one video; completed generations consume it.

If the generation service reports a failure, the reserved video returns to your account automatically. This restores your generation allowance; it is not a refund to your payment card. Completed AI results may differ from your expectations.

You may request a full refund within 24 hours of your first payment. First payment means the initial purchase for your account, not a later repurchase. Include your registered email, purchase date, transaction or order ID and reason.

We also consider verified duplicate or unauthorized charges and technical problems on our side that prevent generation and cannot be reasonably resolved. Once a video has been generated, the service is generally delivered; dissatisfaction with a completed creative result does not by itself guarantee a refund.

Contact hi@stormiiai.com before opening a payment dispute. Requests are normally reviewed within 3–5 business days. Approved refunds return to the original payment method; bank processing may take 7–14 business days.

A fully refunded purchase removes the associated unused videos from your account. Duplicate delivery of a payment callback does not add the purchase twice.

Questions about a purchase or this policy: hi@stormiiai.com.